KH Chiropractic Terms of use

KH Chiropractic is an independent chiropractic clinic with a range of services, products and brands carefully selected by our chiropractors and therapists. We only sell products we have tried, researched and/or tested so we know you wont be disappointed by them. We like to offer honest, good advice so feel free to email us with any questions or concerns you may have.

Company Information

This website is owned and administered by KH Chiropractic Clinic Limited. ‘KH Chiropractic’ is the trading name for KH Chiropractic Clinic Limited

Registered Office:

10 Milton Court, Ravenshead, Nottingham, England, NG15 9BD

Company Registration Number: 08441854

Terms of use of this website

Unless otherwise stated, all contents of this website, including all rights and copyright in this website, are owned by or licensed to KH Chiropractic for reproduction on this site. Any use of this website or its contents (including copying and storing in whole or in part) other than for your own personal and non-commercial use is prohibited. Consequentially, you may not modify, distribute, or re-post anything that is on this website for any purpose.

We reserve the right to change the contents of this website and vary the Terms and Conditions, privacy policy, disclaimer and the below information at any stage with immediate effect and without prior notice. We advise that you check the website on a regular basis to make yourself aware of any amendments that may have been made.

By accessing, browsing and/or using this website you acknowledge that you have read, understood and agree to abide by the below information, the privacy policy, the disclaimer and the Terms and Conditions as set out on this website, as well as all applicable laws and regulations where relevant. If you do not agree to be so bound, please refrain from browsing and/or using this website.

Patient 24hour Appointment Cancellation Policy

Your appointment is very important to KH Chiropractic, it is reserved especially for you, we understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive treatment. Since the services are reserved for you personally, a cancellation fee will apply.

  • Less than 24hours notice will be charge 50% of the booked treatment cost.
  • ‘NO SHOWS’ will be charged 100% of the full treatment cost.
  • Appointments booked within 24 hours of the scheduled appointment which need cancelling, the client must cancel within 4 hours of the appointment time or will result in a charge equal to 50% of the full treatment charge.

The reason for this is that other patients may have been turned away due to lack of availability. Late notification on your part in letting KH Chiropractic know can lead to the inability to fill these now vacant appointments, due to lack of notice. The cancellation policy gives us time to inform our standby guests of any availability, as well as keeping KH Chiropractic’s schedule full, thus better serving everyone. Thank you for viewing and supporting our policy.

Patient Privacy Notice – G.D.P.R. 2018

Why we collect your personal data and what we do with it

When you supply your personal details to this clinic they are stored and processed for 4 reasons:

  1. If you are our patient we need to collect personal information about your health in order to provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide treatment.
  2. We have a “Legitimate Interest” in collecting that information, because without it we couldn’t do our job effectively and safely.
  3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your medical care. This again constitutes “Legitimate Interest”, but this time it is your legitimate interest.
  4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some future date.

Your records are stored:

  • On paper, in locked filing cabinets, and the offices are always locked and alarmed out of working hours.
  • Electronically (“in the cloud”), using a specialist medical records service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected, and the passwords are changed regularly.
  • On our office computers. These are password-protected, backed up regularly, and the office(s) are locked and alarmed out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

  • The medical records service who store and process our files
  • Your practitioner(s) in order that they can provide you with treatment
  • Our reception staff, because they organise our practitioners’ diaries, and coordinate appointments and reminders (but they do not have access to your medical history or sensitive personal information)
  • Other administrative staff, such as our bookkeeper. Again, administrative staff will not have access to your medical notes, just your essential contact details.
  • We also use MailChimp to coordinate our messages, so your name and email address may be saved on their server.

From time to time, we may have to employ consultants to perform tasks which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential, and we will ensure that they sign a non-disclosure agreement.

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Here are the details you need for that:

Karen Habershon

karen@khchiropratic.com

0203 633 0565

KH Chiropractic & Sports Massage, The Running Works, 28-30 Houndsditch, London EC3A 7DB

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

Your appointment is very important to KH Chiropractic, it is reserved especially for you. We understand that sometimes schedule adjustments are necessary; therefore, we respectfully request at least 24 hours’ notice for cancellations.

STRICT AND ENFORCED 24 HOUR CANCELLATION POLICY!

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive treatment. Since the services are reserved for you personally, a cancellation fee will apply.

  • Less than 24hours notice will be charge 50% of the booked treatment cost.
  • ‘NO SHOWS’ will be charged 100% of the full treatment cost.
  • Appointments booked within 24 hours of the scheduled appointment which need cancelling, the client must cancel within 4 hours of the appointment time or will result in a charge equal to 50% of the full treatment charge.

The reason for this is that other patients may have been turned away due to lack of availability. Late notification on your part in letting KH Chiropractic Aldgate know can lead to the inability to fill these now vacant appointments due to lack of notice. The cancellation policy gives us time to inform our standby guests of any availability, as well as keeping KH Chiropractic’s schedule full, thus better serving everyone. Thank you for viewing and supporting our policy.